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Title
Text copied to clipboard!Service Support Department Employee
Description
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We are looking for a Service Support Department Employee who will be responsible for providing high-quality technical support and customer service. The person in this position will handle service requests, diagnose issues, coordinate repairs, and maintain positive relationships with clients. The role requires quick problem-solving skills, good communication, and knowledge of the company's products and services. The Service Support Department Employee will also collaborate with other departments such as technical and sales teams to ensure comprehensive customer service. We offer stable employment, opportunities for professional development, and a friendly work environment.
Responsibilities
Text copied to clipboard!- Receiving and registering service requests from customers
- Diagnosing technical problems and organizing repairs
- Providing information and support to customers regarding products and services
- Coordinating work with the technical team and other company departments
- Monitoring the status of requests and informing customers about progress
- Documenting the service process and reporting results
- Ensuring a high level of customer satisfaction
- Participating in training to improve qualifications
- Proactively identifying potential issues and proposing solutions
- Adhering to company procedures and customer service standards
Requirements
Text copied to clipboard!- Experience in customer service or technical support
- Good computer skills and knowledge of CRM systems
- Ability to work under pressure and solve problems
- Communication skills and ability to work in a team
- Communicative English language skills
- Accuracy and diligence in performing duties
- Willingness to work in shifts
- At least secondary technical education or related field
- Ability to operate technical devices and service tools
- Positive attitude and customer-oriented approach
Potential interview questions
Text copied to clipboard!- What experience do you have in service support?
- How do you handle difficult customers?
- Do you have experience working with CRM systems?
- What methods do you use to diagnose technical problems?
- Are you willing to work in shifts?
- What are your strengths in teamwork?
- What training or courses related to service support have you completed?
- How do you handle stress at work?
